Privacy Notice

Who we are

Eco Spark Energy Services Limited, trading as Ecospark (company no. 17138018), registered office Cumberland House, 24–28 Baxter Avenue, Southend-on-Sea, Essex SS2 6HZ. Contact: Spencer@ecosparkltd.co.uk.

What we collect

When you contact us we collect your name, phone number, email, postcode and any details you share about your property or project.

Why we use it

To respond to your enquiry, arrange a survey, quote, carry out and certify work, and meet our legal and accreditation obligations (for example MCS and building regulations records). Our lawful bases are taking steps at your request before entering a contract, performing that contract, and legal obligation.

Who we share it with

Only where needed to deliver your job: for example your distribution network operator, MCS, NAPIT, product manufacturers for warranty registration, and our website and email providers. We never sell your data.

How long we keep it

Enquiries that don't go ahead: up to 12 months. Customer and installation records: as long as needed for warranties and legal requirements.

Your rights

You can ask to access, correct or delete your data, or object to how we use it, by emailing us. You can also complain to the Information Commissioner's Office at ico.org.uk.